System Process Base
Trace how work really flows — then choose what to measure next.
Courses in business analytics for process efficiency mapping, built for analysts and ops leads who inherit messy systems rather than blank whiteboards.
Flagship programme
Process Efficiency Mapping Studio
A six-module path that pairs cycle-time analytics with narrative mapping. You leave with a documented current-state map, a prioritised friction list, and a measurement plan your stakeholders can argue with productively.
What changes
Clarity before another dashboard
We teach you to interrogate how work moves, not to decorate slides with vanity metrics.
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01
Map the path people actually take
Interview notes, ticket histories, and queue timestamps become a single visual spine — including the unofficial workarounds.
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02
Attach numbers where they explain delay
Learn which cycle-time slices, rework rates, and wait segments deserve a chart — and which ones distract.
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03
Brief leaders without theatre
Practice short readouts that name constraints, owners, and the next experiment — not a fifty-slide transformation story.
From recent cohorts
Voices from the mapping room
“The handoff map for our claims desk finally showed where cases sat overnight — Module 3’s wait-segment sheet did the heavy lifting.”
We still argue about ownership on two steps, but at least the argument has coordinates.
“I stopped rebuilding the same funnel chart. The studio forced me to draw the exception path first.”
Field notes
Recent writing
Bring a messy process. Leave with a map you can defend.
Ask about the next cohort or walk the Mapping Lab overview first.