Blog

Field notes from the mapping desk

Short essays on business analytics for process efficiency mapping — written for practitioners mid-argument with a spreadsheet.

Analytics dashboard on a monitor

12 min · Analytics

Reading bottlenecks from cycle-time data

How to separate a real queue from a timestamp quirk.

 Desk with reports and laptop

9 min · Mapping craft

When efficiency maps mislead teams

Three diagrams that look complete and quietly omit the work.

 Team discussion in a modern office

8 min · Collaboration

Building a shared language for handoffs

Words that keep ops, analytics, and sponsors pointing at the same step.

 Person typing on a laptop at a wooden desk

11 min · Operations

Batch effects in service queues

Why Friday cut-offs masquerade as capacity problems.